Changes between Version 7 and Version 8 of TroubleshootingGuide

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Timestamp:
10/17/08 16:28:37 (9 years ago)
Author:
cseifert
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  • TroubleshootingGuide

    v7 v8  
    4949 14 . Starting Capture client from the command line, I get an error that states that Capture can't be executed 
    5050 * This failure is likely to be related to the C++ Redistributable Library Package. Capture 2.5.0 and above, requires C++ 2008 Redistributable Library Package without a service pack. 
     51 
     52 15. The client doesnt start. 
     53 * Many reasons this could be the case. As mentioned above, on the guest OS you need to be logged in (the snapshot state) as the user specified in your config xml file. Further, the client application in the config.xml file need to be correct (needs to correspond to the values of the applications.conf in the c:\program files\capture\ directory on the guest OS). Also, check the server for any error messages. For instance, if there is the cryptic entry 'n is null', the server was unable to read your input file that contains the input URLs.